We implement an entry cost of £7.50 per person per hour. This is an animal welfare charge which goes towards covering the cost of looking after the cats in our care. As you can imagine we get through a lot of cat food and litter! Please note this charge applies to adults and children (aged 8+ years).
We operate a strict age limit on children entering the cat cafe of 8 years and over. We like to create a calm relaxing environment within the cafe for both our cats and our customers. It therefore isn’t a suitable environment for young children. Please note that children must be closely supervised whilst in the cafe and there must be no more than 2 children per every 1 adult.
We encourage you to book your visit via our website. We have to limit the number of people in the cafe at any one time for the sake of not overwhelming our cats, so in order to guarantee your slot, booking is advisable. We do accept walk-ins but this will be subject to availability on the day. Full payment will be taken at the time of booking. Your food and drink will be charged on the day. Please note we do not accept booking via Facebook Messenger, all bookings must be made via the website. If you have special requirements please give us a ring or send us an email.
We cannot accept bookings of more than 6 people in a group. This is to ensure that we can maintain a quiet atmosphere for our cats and don’t overwhelm other customers. If you’d like to book for a group of more than 6 people please contact us to enquire about private hire.
Private hire is also available to any group of up to 12 people if you would like to mark a special occasion, host a work meeting or just experience the cafe all to yourselves. Please note we cannot accomodate children’s birthday parties.
We serve a selection of cakes, brownies and blondies, plus cold savoury pastries and Fairfield Farm crisps. All of our food is homemade by local, Suffolk bakers. Our selection changes regularly, but rest assured there will always be vegetarian, vegan and gluten free options available. Our tea and coffee is supplied by Suffolk roasters and tea smiths Butterworth & Sons.
Some of our cats came to us from a local rescue called Mel’s Rescue and some came to us from individuals who could no longer look after them.
We have a ramp to allow wheelchair users over the small threshold into the cafe. Unfortunately our toilet facilities are not large enough to accommodate a wheelchair, but we have an agreement in place with Caffe Nero, who are 2 doors down, that our customers may freely use their accessible toilet.
We love all animals, but ask you please to leave your own pets at home.
Our staff carry out daily observations on all cats and they are subject to regular vet checks. Our house rules are in place in order to protect the welfare of our cats which is paramount. When the cats are in the main cafe area they are there though choice. If they wish to have quiet time there is a private room always accessible by cat flap and a secure outdoor space. If at any point our cats display signs that they are not happy and relaxed at the cafe, they will be taken home by their mum Shelley.
The cafe is our cat’s home. They have free roam of the cafe (apart from the kitchen) 24 hours a day. Surveillance cameras mean we can keep an eye on the cats even when the cafe is closed. We have a team of volunteers who spend time with the cats during the late evening after closing.
We operate a double door entry system at the front and the rear of the premises so that two doors cannot be opened at the same time therefore creating a safety airlock.
If you’d like to make a donation towards our cats we are always grateful and we have a cash donation box at our till point. Our cats stick to a strict diet on a specific brand so we aren’t able to take donations of wet food but we will always accept dry food donations and anything we cannot use we will pass on to Mel’s Rescue. If you’d like to donate some cat litter we can only accept paper litter.
Before the arrival of our resident cats, we worked in conjunction with Mel’s Rescue to take foster cats into the cafe and find them new homes. During this time we were proud to successfully rehome 55 cats with loving new families. A few months into our journey, we took the decision to no longer take foster cats into the cafe so that we could prioritise creating a calm, settled and healthy environment for our resident cats. We continue to support and work closely with Mel’s Rescue so please speak to a member of our staff if you are looking to adopt a cat.