FAQs

Why do you charge an entry fee?

We implement an entry cost of £6.50 per person per hour. This is an animal welfare charge which goes towards covering the cost of looking after the cats in our care. As you can imagine we get through a lot of cat food and litter! Please note this charge applies to adults and children (aged 8+ years).

Can children visit the cafe?​

We operate a strict age limit on children entering the cat cafe of 8 years and over. We like to create a calm relaxing environment within the cafe for both our cats and our customers. It therefore isn’t a suitable environment for young children. Please note that children must be closely supervised whilst in the cafe and there must be no more than 2 children per every 1 adult.

Do I need to book?​

We encourage you to book your visit via our website. We have to limit the number of people in the cafe at any one time for the sake of not overwhelming our cats, so in order to guarantee your slot, booking is advisable. We do accept walk-ins but this will be subject to availability on the day. Full payment will be taken at the time of booking. Your food and drink will be charged on the day. Please note we do not accept booking via Facebook Messenger, all bookings must be made via the website. If you have special requirements please give us a ring or send us an email.

What’s on your menu?

We serve a selection of cakes, brownies and blondies, plus cold savoury pastries and Fairfield Farm crisps. All of our food is homemade by local, Suffolk bakers. Our selection changes regularly, but rest assured there will always be vegetarian, vegan and gluten free options available. Our tea and coffee is supplied by Suffolk roasters and tea smiths Butterworth & Sons.

Where do your cats come from?

Some of our cats come to us from a local rescue called Mel’s Rescue and some come to us from individuals who are surrendering their pets. All of the cats at the cafe have found themselves in need of a new home through no fault of their own, and the cafe provides a safe foster home for them and the chance to find their forever family when the time is right.

How do I adopt a cat from Finnegan’s Whiskers?

If you fall in love with one of our cats please check their status to ensure that they are accepting applications. All of our cats are given a settling in period at the cafe during which time we cannot accept applications. You can keep a check on their status via our website and by signing up for our newsletter. Once a cat is accepting applications and you have met the cat at the cafe, please send us an email and we will direct you to the relevant application form. All potential adopters are subject to a virtual home check and lifestyle related questions to ensure the correct match for both you and the cat.

Are you disabled accessible?

Our staff are happy to help wheelchair users over the small threshold into the cafe. Unfortunately our toilet facilities are not large enough to accommodate a wheelchair, but we have an agreement in place with Caffe Nero, who are 2 doors down, that our customers may freely use their accessible toilet.

Can I bring my own cat or dog?

We love all animals, but ask you please to leave your own pets at home.

How do you ensure your cats are fit and healthy?

Our staff carry out daily observations on all cats and they are subject to regular vet checks. Our house rules are in place in order to protect the welfare of our cats which is paramount. When the cats are in the main cafe area they are there though choice. If they wish to have quiet time there is a private room always accessible by cat flap and a secure outdoor space. If at any point our cats display signs that they are not happy and relaxed at the cafe, they will be taken into a private foster home environment until they are adopted.

What happens to the cats when the cafe is closed?

The cafe is our cat’s home. They have free roam of the cafe (apart from the kitchen) 24 hours a day. Surveillance cameras mean we can keep an eye on the cats even when the cafe is closed.

How do you stop the cats from escaping?

We operate a double door entry system at the front and the rear of the premises so that two doors cannot be opened at the same time therefore creating a safety airlock.

What is the cost to adopt?

Kitten and Cat adoption fee: £150
Senior cat (10+) adoption fee: £60
Adoption fees cover the costs to vaccinate, microchip, neuter/spay, flea and worm treat all cats.

Can I make a donation?

We always need food and litter for our cats. If you’d like to donate some cat food or litter (paper litter only please) this would be very gratefully received. We keep a basket inside the cafe next to the reception desk for items to be placed in.

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